Question 1

How long does it take to set up Frostlete?

Accepted Answer

Most clubs are up and running within 30 minutes. Our guided setup wizard walks you through importing members, creating teams, and inviting your first users. For larger clubs with complex data, our team offers free migration assistance.

Question 2

Can I import data from spreadsheets?

Accepted Answer

Absolutely! We support CSV imports for members, teams, fixtures, and payment records. Just upload your spreadsheets and our system will map the columns for you. Our support team can also help with complex migrations.

Question 3

Do players need to download an app?

Accepted Answer

Frostlete works on any device through a web browser — no app download required. Players receive a magic link to log in, and they can add the site to their home screen for an app-like experience. We're also launching native iOS and Android apps in 2025.

Question 4

What if we already use another system?

Accepted Answer

We can run alongside your existing tools while you transition. Many clubs start by using just one feature (like availability tracking) before gradually moving everything to Frostlete. Our integrations with Google Calendar, Stripe, and other tools make the transition smooth.

Question 5

Can I manage multiple teams?

Accepted Answer

Yes! Frostlete is designed for clubs with multiple teams. You can manage unlimited teams, each with their own fixtures, squads, and communication channels. Club-wide features let you broadcast to everyone at once.

Question 6

How does the payment tracking work?

Accepted Answer

You can set up membership fees, match fees, and one-off payments. Frostlete sends automated reminders and tracks who has paid. We integrate with Stripe for card payments, or you can mark manual payments (cash, bank transfer) as received.

Question 7

Can parents manage multiple children?

Accepted Answer

Yes! Parents can link multiple player profiles to their account and manage availability, payments, and communications for all their children from one login.

Question 8

Is there a limit on the number of members?

Accepted Answer

No limits! Whether you have 30 members or 3,000, your subscription covers everyone. We believe in pricing that doesn't penalize growth.

Question 9

Is there a free trial?

Accepted Answer

Yes! Every plan starts with a 14-day free trial, no credit card required. You get full access to all features so you can properly evaluate Frostlete for your club.

Question 10

Can I cancel anytime?

Accepted Answer

Absolutely. We don't believe in lock-in contracts. You can cancel your subscription at any time, and you'll retain access until the end of your billing period. We'll also help you export your data.

Question 11

Do you offer discounts for youth-only clubs?

Accepted Answer

Yes! We offer 25% off for registered charities and clubs that are exclusively youth rugby. Contact us with proof of status and we'll apply the discount.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as direct debit for annual plans. For Enterprise customers, we can also invoice with NET 30 terms.

Question 13

Is my club's data secure?

Accepted Answer

Absolutely. We use bank-grade 256-bit encryption for all data in transit and at rest. Our infrastructure is hosted in UK data centers, with daily backups and 99.9% uptime SLA.

Question 14

Are you GDPR compliant?

Accepted Answer

Yes, we're fully GDPR compliant. We provide data processing agreements, easy data export, and member self-service for data access requests. Our privacy policy clearly outlines how we handle data.

Question 15

Who can see player medical information?

Accepted Answer

Medical information is only visible to users with the appropriate permissions (typically team managers and coaches). Parents/guardians can always see their own children's information. All access is logged for audit purposes.

Question 16

Can I control who has access to what?

Accepted Answer

Yes! Frostlete has granular role-based permissions. You can set who can view members, manage teams, access finances, or send communications. Each permission can be set at club, team, or individual level.

Question 17

How do I get help if I'm stuck?

Accepted Answer

We offer multiple support channels: in-app chat, email support, and an extensive help center with guides and videos. Pro and Enterprise customers also get phone support and a dedicated account manager.

Question 18

Do you offer training for our committee?

Accepted Answer

Yes! Every plan includes access to our weekly onboarding webinars. Pro plans include a personalized 1-hour training session, and Enterprise customers get on-site training if needed.

Question 19

What are your support hours?

Accepted Answer

Our chat and email support is available Monday to Friday, 9am-6pm GMT. We also monitor for urgent issues on weekends, especially on match days!

Frequently Asked Questions

Getting Started

Features & Functionality

Pricing & Plans

Security & Privacy

Support

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