Member action
Export your data
Request a copy of the data Frostlete holds about you. Contact us for help with an export.
GDPR & member data rights
Member data rightsin Frostlete.
Understand your data rights, explore Frostlete’s member controls, and find the right person to help with a privacy request.
In the Frostlete app
Member data controls
Data export, account deletion, and recorded consent choices support member privacy. Club admins can also request a new consent decision.
Member action
Delete your account
Account deletion removes your member data across related records, so the action reaches beyond your profile.
Member choice
Manage consent
Cookie consent is captured in the app and your choices carry through to your stored consent records.
Club admin action
Request a new consent choice
Club admins can trigger a re-consent request when members need to choose again.
The wider picture
Your GDPR rights
When GDPR applies, these rights help you understand and influence how your personal information is handled. Each right has conditions and exceptions.
Know how it is used
Understand who uses your information, why, who receives it, and how long it is kept.
Access your data
Ask whether information is held about you and request a copy.
Correct your information
Ask for inaccurate or incomplete personal information to be corrected.
Request deletion
Ask for data to be erased where the legal conditions apply. Some records may need to be retained.
Restrict its use
Ask for processing to be limited in specific circumstances, such as while accuracy is disputed.
Move your data
Request portable data where automated processing is based on consent or a contract.
Object to processing
Object to direct marketing, or to certain other uses on grounds relating to your situation.
Question automated decisions
Protections apply to solely automated decisions with legal or similarly significant effects, subject to exceptions.
Read the European Commission’s guide to your rights for the full conditions.
Start with an email
Make a privacy request
Tell us which information or action your request concerns. You do not need to know an article number or use legal wording.
- 01
Identify your account
Include your account email and club name, if you have one.
- 02
Explain what you need
For example, a copy of your data or a correction to a record. Describe the issue without attaching sensitive documents.
Opens your email app. Nothing is sent from this page.
Before you act
Questions about your data
Answers about app controls, consent, and privacy requests. For a question about your own information, use the privacy contact below.
Can I withdraw consent?
Where processing relies on consent, you can withdraw it at any time. This does not undo processing that was lawful before withdrawal.
Does a rights request cost anything?
GDPR rights requests are normally free. A reasonable fee or refusal may apply to manifestly unfounded or excessive requests.
What if I am unhappy with the response?
You can lodge a complaint with a data protection authority, including in the EU country where you live or work. You can also seek a judicial remedy.
Find your data protection authorityCan I take a copy of my data?
You can request a copy of the data Frostlete holds about you. Email dpo@frostlete.com with your account email and the information you are asking for.
What happens when I delete my account?
The account deletion workflow removes your member data across related records. Read the app’s retention and deletion policy for the conditions that apply, or contact us about particular information.
Read the retention and deletion policyHow are consent choices recorded?
Cookie consent is captured in the app. Your choices carry through to your stored consent records.
Why might my club ask me to choose again?
Club admins can send a re-consent request when another consent decision is needed. The request comes from an admin; the member makes the choice.
Contact us about your data
Ask about your personal information, an export, account deletion, or a consent choice.
dpo@frostlete.comPrivacy policies
This page explains app controls. The website and the Frostlete app have separate privacy policies.
Website privacy policy App privacy policy Website cookie policyFor website privacy questions: privacy@frostlete.com.