Wanderers Youth achieved 100% parent engagement with push notifications
A youth rugby section with 300 players transformed parent communication from chaos to clarity.
The Challenge
Wanderers Youth Rugby manages over 300 players aged 6-18, with training sessions running every weekday evening and matches most weekends. Keeping parents informed was a full-time job.
"Parents would show up at the wrong pitch, or not at all because they didn't see the schedule change in the WhatsApp group," says Tom Walsh, Director of Youth Rugby. "We had kids in tears because their parents weren't there to pick them up."
Before Frostlete:
- ✗Critical updates lost in busy WhatsApp groups
- ✗No way to confirm parents received messages
- ✗Safeguarding information scattered across platforms
- ✗Coaches spending hours on parent communication
The Solution
Wanderers implemented Frostlete across all their youth age groups. The parent app with push notifications meant every parent received critical updates instantly — and coaches could see who had read them.
Push Notifications
Instant alerts that parents actually see
Parent Linking
Multiple guardians per player, all notified
Read Receipts
See exactly who's received the message
The Results
After one season with Frostlete, Wanderers Youth has transformed their parent communication:
After Frostlete:
- 95% message read rate within 1 hour of sending
- Zero no-shows due to missed communications
- All parent/guardian details properly linked
- Coaches save 2+ hours per week on comms
"Finally, one place for everything. Our coaches love the availability tracking, and parents love getting push notifications instead of having to scroll through WhatsApp groups. It's been transformational."
Tom Walsh
Director of Youth Rugby, Wanderers
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