Richmond Ladies RFC grew 4x in membership while saving £8,500 in uncollected fees
How a growing women's club used Frostlete to scale without hiring extra admin staff.
The Challenge
Richmond Ladies RFC experienced a membership explosion following the 2023 Women's Rugby World Cup. In just 18 months, they went from 40 members to over 150 — and their paper-based systems couldn't keep up.
"We were growing so fast, but our admin was still being done on spreadsheets and Facebook Messenger," says Sarah Mitchell, Club Treasurer. "New players would join, we'd lose their details, and fees would go uncollected for months."
Before Frostlete:
- ✗New member onboarding took 2+ weeks
- ✗Membership fees often went uncollected for months
- ✗Player medical info scattered across paper forms
- ✗Volunteer burnout threatening club growth
The Solution
Richmond Ladies RFC switched to Frostlete in January 2024. The self-service onboarding meant new players could register themselves in minutes, not weeks.
Self-Service Signup
New players register and pay in one flow
Medical Info
Digital forms with secure storage
Automated Payments
Set it and forget it fee collection
The Results
Six months later, Richmond Ladies RFC is still growing — but now with systems that can scale with them:
After Frostlete:
- New member onboarding takes 5 minutes
- £8,500 more collected than the previous year
- All player medical info digitized and compliant
- Treasurer saves 3+ hours every week
"The payment tracking alone has saved us thousands in uncollected fees. But more importantly, I'm not spending every evening chasing people. Worth every penny of the subscription."
Sarah Mitchell
Treasurer, Richmond Ladies RFC
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